Contact & Customer Service Policy

Contact & Customer Service Policy

Thank you for shopping with Jasmine’s Beauty Connections. We are committed to providing helpful and professional customer service.

Contacting Us

For questions concerning:

  • Orders

  • Shipping

  • Returns

  • Damaged or incorrect merchandise

  • Product information

  • General customer-service concerns

Please contact us using the contact information provided on our website.

When contacting us about an existing order, please include your name and order number so we can locate your purchase.

Response Times

We aim to respond to customer inquiries as quickly as reasonably possible. Response times may be longer during weekends, holidays, sales, launches, or periods of high order volume.

Please avoid sending multiple messages about the same issue within a short period, as this may make it more difficult to efficiently review customer-service requests.

Order Issues

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery and provide:

  • Your order number

  • A description of the problem

  • Clear photographs of the merchandise

  • Clear photographs of the packaging when relevant

We will review your request and provide the appropriate next steps.

Respectful Communication

We are committed to treating customers professionally and respectfully and ask that customers provide the same courtesy when communicating with our business.

Threats, harassment, abusive communication, fraudulent claims, or discriminatory conduct will not be tolerated. Where appropriate, we may limit further direct communication while still handling any obligations required by applicable law.

Social Media

For privacy and security, detailed order issues should be handled through our designated customer-service contact method rather than public comments or social-media posts.

Please do not publicly post sensitive information such as your address, telephone number, payment information, or other private account information.

Customer Responsibility

Customers are responsible for reviewing product descriptions, sizing or measurements when applicable, shipping information, and our store policies before completing a purchase.

By shopping with Jasmine’s Beauty Connections, you acknowledge the policies applicable to your purchase.